![]() If the issue still exists, contact support. If the users can't sign in to Microsoft 365, ask them to try the troubleshooting steps suggested in You can't sign in to Microsoft 365, Azure, or Intune. If the users can't sign in to Microsoft 365, see the Can't sign in to Microsoft 365 section. If the affected users can sign in to Microsoft 365 portal at here, go to Valid Skype for Business user. One user, or a few users here and there affected Access to Microsoft 365 on the web The amount of time you spend will depend on the type of Microsoft 365 installation you have, and the root causes of your sign-in issues. Then we'll take you through a series of troubleshooting steps and configuration checks that are specific to your situation. This article will begin by asking you questions about your installation and the symptoms you're experiencing.
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