Investigate software application issues using available knowledgebase, previous cases, and through collaboration with other team members to resolve issuesĪdjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queuesĮscalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files (server traces) Receive, replicate, and analyze incoming software application support requests from clients through phone calls, chats, and emails in a high pressure environmentĪccurately log all relevant information in the support ticket in the issue tracking software, while making sure the case information stays up to date at all times If you love learning new technology inside and out, enjoy collaborating with our teams and external clients, and are just as passionate about providing ridiculously good customer service as we are, we'd love to hear from you. We’re looking for a Product Support Analyst who can provide excellent technical product support to our SGE clients with guidance from our Support Manager who you'll report to. With great software comes great responsibility (and great opportunity!). ![]() We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys, Brooklyn Nets, and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC’s Broadway and London’s West End. ![]() SeatGeek Enterprise is our innovative open-ecosystem enterprise ticketing software that allows teams, venues, and promoters to efficiently run their businesses and captivate fans.
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